Customer Portal

ICT Services How we deliver support

How we deliver support

We believe in technology. We use technology to deliver our services.

Andriod - Powering our remote support

We use mobile technology and Android to ensure we are always informed about your support requirements. The days of writing in a handbook and waiting for the next visit are long gone. We have invested in a professional help desk solution that is simple to use and brings a full case history of all your support requests.

This benefits you in two ways,

  1. By emailing to our support address, a ticket is automatically created and a one-to-one relationship commences from reporting through to resolution. The person requesting this is updated at all stages of the process to ensure they feel fully supported
  2. We can identify common problem areas to leaders and managers, showcasing a full case history. This aids in the decision process for kit purchases and training requirements so that everyone gets the best out of the system.

Android allows us to get updates on this support need where ever we are - which means we can deal with your need more efficiently and as quickly as possible.

 

Remote Support

Log Log Me In - Remote SupportMe In Rescue is a professional grade support solution and allows us to offer remote support to our clients. We have been using this for a number of years and have found this has become a valuable asset in delivering our support soluitions. The fact that we can fix problems away from site mean we can meet our primary goal. To fix your issues as quickly as possiible.

7 Reasons why our service works

  1. We are passionate about ICT
  2. We keep up with the latest tools and trends
  3. We believe in the customer being the most important factor
  4. We work hard to find a solution that fits the problem and the budget
  5. We always strive to improve the system
  6. We are trustworthy, honest and reliable
  7. We use technology to improve our service

Interested? Why not get in touch?

contactUsIf you are interested in any of our services then please use the enquiry form to get in touch

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